Faq
1 - What requirements are needed to rent one of our vehicles?
To rent one of our vehicles the following requirements are needed:
- Valid driving licence
- To Rent a Car: Credit card – Visa, American Express or Mastercard with the numbers “embossed” for the rental payment and the guarantee.
(We do not accept electron, bancoposta, postepay, maestro, debit or pre-paid cards)
2 - Who can drive our vehicles?
The driver, or drivers (up to 2) of our vehicles must have the following requirements:
Over 21 years of age;
Valid and clear driving licence (no copies or points on the licence) Type B issued for at least 12 months.
3 - What happens in case of an accident?
In case of an accident with another car the client must fill in all parts of the Cid form and present it to our office as soon as possible. If the incident takes place against objects or things the client must, in any case, notify our office of the exact details (time, place etc.) of the incident. In case of an accident, whether the client is at fault or not, he/she is completely covered by insurance.
4 - What happens in case of breakdown?
In case of breakdown the client must immediately notify our office and tell them where it happened and if possible the type of breakdown.
The personnel at our office will give you all the instructions necessary to resolve the problem as quickly as possible.
If the breakdown occurs at night, it is possible to call +393479424291 for 24 hour assistance, to resolve the problem. Whatever breakdown
caused by our vehicle will be at our expense.
5 - What to do in case of theft of the vehicle?
In case of theft of the vehicle the client must immediately report it to the police at the nearest police office and notify our office. Subsequently, you must call in to our office and leave the keys together with a copy of the police statement. There will be nothing charged to the client.
6 - What happens in the case of fines?
In case of fines, Etna Rent reserves the right to debit the fine accrued from the management costs.
7 - How is the vehicle delivered?
The car rental delivers the car indicated in the contract to the client, in a good and clean condition. The vehicle, if not stated otherwise in the contract, will have a full tank of petrol and be equipped with all the usual apparatus (triangle, spare wheel etc.) plus the green card and all the necessary documents.
8 - How do we return the vehicle?
When signing the contract the client must state the return date, any variation from this must be communicated in advance to our Agency at the start of the rental.
A rental day is considered as 24 hours: with a leeway of 60 minutes.
9 - What do your prices include?
Our prices include:
- The rental days;
- 1 km of travel time;
- Insurance;
- Assistance in case of breakdown;
- Maintenance of our vehicle;
- 22% IVA.
10 - What do your prices not include?
Our prices don’t include:
- Petrol
- Fines
- Toll fees
- Parking fees